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INFORMATION FOR THE PROSPECTIVE RIDER

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VIA
A shared transportation service for individuals with disabilities

What is VIA?

VIA, Value, Independence, & Accessibility, is a shared transportation service for people with disabilities. Shared service means we may transport other individuals during your ride. VIA provides curb to curb services in fully accessible vehicles for individuals with disabilities.

Trips are by appointment only, Monday through Saturday, between
6 a.m. and 10 p.m. VIA operates in up to 10 counties across urban, suburban, and rural areas of the Capital Region.

All of the accessible vehicles in the VIA fleet are equipped with wheelchair lifts. To assure riders a safe and efficient transportation system, all VIA drivers hold CDL licenses and go through rigorous training, fingerprinting and background checks.

VIA Dispatchers use state of the art technology to map out the most efficient routes in order to minimize travel times.

Here is additional information on VIA including FAQs.
(PDF 897kb)

Riders MUST submit an application and be approved prior to using the VIA service.

If you have not yet been approved for ridership, please submit your application NOW. https://cfdsny.org/viaapplication.aspx

After submitting a rider application, a detailed VIA Guide, with terms and conditions of use, will be sent to you. Riders must agree to terms.

If you are already an approved VIA rider, please click here to schedule your trip(s).

If the link does not work, cut and paste the following URL into your browser window:
https://app.acuityscheduling.com/schedule.php?owner=12161994

 

 

VIA van

 

 

 

 

 

Center for Disability Services

 

 

 

Center for Disability Services
314 South Manning Boulevard, Albany, New York 12208 • 518-437-5700

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